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Terms and Conditions

90-DAY WARRANTY

Acor stands behind the quality of our products 100% in terms of workmanship, materials, and fit.

If any defect is noted, please request a return of authorization from our Customer Service Department (1-800-237-2267). Upon receipt and confirmed inspection, we will adjust or remake the product at no additional cost.

This warranty does not apply to adjustments incidental to the wearing of an item, adjustments required due to physical changes of the wearer, deliberate misuse of an item, or an item that has been altered by anyone other than Acor.

TERMS AND CONDITIONS

Credit card payments are acceptable. (Mastercard, VISA, Discover andAmerican Express)

New accounts need to be prepaid or C.O.D. prior to credit approval.

Net 30 days on all established accounts.

Service charges are 1.5% per month for balances over 30 days.

All orders are shipped F.O.B. Cleveland, OH, by ground, unless notified.

Damaged goods: Contact the carrier immediately upon receipt of damaged goods or missing items; the carrier has signed for receipt of goods from Acor’s warehouse in good condition. Before replacement merchandise can be issued, the damage claim must be filed with the carrier.

Returned Goods Policy(Materials and Acessories): Sales of custom configured items are final. Returns are not permitted. Product on invoice greater than 30 days old are non-returnable (exclusive of manufacturer defects). Call or fax our Customer Service Dept. for a Return Goods Authorization Number (RGA#). Customer must identify original Acor invoice number to which the return relates. RGA# must be clearly written on the outside of all respective packages. Returned goods without an RGA# will be refused.

The right to use a specific RGA# will expire 30 days after the date of issue. Original freight charge will be credited only on Acor errors (shipping, packaging, etc...) Call tags will only be issued for returns relative to manufacturing defects or Acor errors. A restocking fee of 20% on all materials and laminated goods will be charged unless product is defective.

Returns Policy(Shoes, Socks and Orthotics): To return an item to our company, please follow the following steps:

1. Send all returns to:

Acor Orthopaedic, Inc.
18530 South Miles Parkway
Cleveland, OH 44128


2. Use the original outer shipping carton to return the product. Do not use the product box alone. 

Include a copy of your packing slip in the box.

3. All products must be in saleable condition.

4. We will not refund any applicable shipping charges.

5. The returned merchandise will be credited to your credit card.

6. Returns past 45 days will result in credit not being issued.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.

International Orders

Please Note: Orders shipped to international addresses from our U.S. site do not include VAT. If you order from www.store.acor.com and require international delivery, taxes and applicable duty charges will need to be paid by the recipient.

Our contact information:

Acor Orthopaedic, Inc.
18530 South Miles Parkway
Cleveland, Ohio 44128
(800) 237-2267 (between 9 a.m. and 5 p.m. EST)